We are aware that evolving into a high performance organization (HPO) is a journey over time requiring commitment from all within the business. Hence, we designed a four dimensional module that will help us evolve into the main stream of investment corporation in Sierra Leone and in Africa as a whole.
Our goals are to understand and meet customer needs, constantly seeking customer opinions; to anticipate market trends; to be competitive; to create and deliver products and services that bring value to the customer; to run processes that are lean, efficient and designed to serve the customer conveniently.
Our goals are to ensure processes are structured and executed to support business performance; to run world-class standardized processes; and to have a common understanding of excellent execution.
Our goals are to ensure decisions are defined and prioritized; to be relentless in implementation; to make quick decisions and stick to them; to hold people responsible and accountable; and to closely monitor success and actively manage upcoming issues.
Our goals are to be an employer of choice; to have the right people in the right place; to think outside the box; to continuously learn, change and improve; to provide attractive careers; to develop management and leadership capabilities; to support line managers and their ability to lead people; and to manage and reward performance.